Refund Policy

Thank you for shopping at Hellacool! We value our customers and want to ensure you are satisfied with your purchase. If you are not completely satisfied with your purchase, we're here to help.

Refund Eligibility

• To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

• Any item not in its original condition, damaged or missing parts for reasons not due to our error will not be eligible for a refund.

• Items that are personalized, customized, or on sale are not eligible for refunds unless they are defective or damaged.

Refund Process

To request a refund, please contact our Customer Service team within 30 days of receiving your order. You can reach us via [email address] or [phone number]. Please provide your order number and reason for the refund request.

Once your request is received and approved, we will provide you with instructions on how to return the item. Please note that you will be responsible for return shipping costs.

Upon receipt of the returned item, we will inspect it and notify you of the status of your refund. If your return is approved, a refund will be processed to your original method of payment within a certain number of days.

Late or Missing Refunds

If you haven’t received a refund yet, please check your bank account first. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us.

Contact Us

If you have any questions about our refund policy, please contact us at [email address] or [phone number].

Changes to this Refund Policy

Hellacool reserves the right to modify or update this refund policy at any time. Any changes will be effective immediately upon posting on our website.

By making a purchase on Hellacool, you agree to this refund policy.